Frequently Asked Questions (FAQ)

Who is Mascotsmall? Is Mascotsmall a reliable mascot costume brand?
Mascotsmall is a professional mascot costume manufacturer and global supplier specializing in high-quality adult mascot costumes. We focus on comfort, durability, realism, and performance, serving schools, sports teams, brands, event companies, and performers worldwide. With years of industry experience, Mascotsmall has built a reputation for consistent quality, honest pricing, and dependable customer support.

Why should I choose Mascotsmall instead of other mascot sellers?
Mascotsmall stands out because we offer:

• Professional-grade materials (not cheap foam)
• Comfortable, breathable designs for long wear
• Realistic character shaping and vivid colors
• Factory-direct pricing (no middleman markup)
• Strict quality inspection before shipping
• Reliable after-sales support

Many low-cost sellers focus only on appearance. Mascotsmall focuses on performance, comfort, and longevity.

Are Mascotsmall mascot costumes used for professional events?
Yes. Mascotsmall mascot costumes are widely used for schools and universities, sports teams, corporate promotions, parades, festivals, theme parks, and stage performances. Our designs are suitable for professional and repeated use, not just one-time events.

What materials are Mascotsmall mascot costumes made of?
Our mascot costumes are made using high-density foam (lightweight and shape-stable), soft short-pile plush or fur fabric, breathable mesh lining, and reinforced stitching for durability. All materials are selected to balance appearance, comfort, and long-term use.

Are the costumes heavy? Will they be uncomfortable?
No. Mascotsmall costumes are designed to be lightweight and wearable. Most full mascot costumes weigh approximately 10–15 lbs (4.5–7 kg), depending on size and character. They are suitable for 30–60 minutes of continuous performance, and longer with short breaks.

Can I see clearly inside the mascot head?
Yes. Visibility is a top design priority. Vision is typically through the character’s eyes or mouth area. Mesh fabric allows airflow and visibility, and the interior space is designed to avoid face pressure. Most performers adapt quickly after a few minutes of use.

Are the costumes breathable?
Yes. Breathability is built into the design via ventilation optional Cooling Vest & cooling fan support . This helps reduce heat buildup during performances..

How do I choose the right size?
Mascotsmall mascot costumes are designed to fit most adults. Typical fit range is: Height 160–185 cm (5’3”–6’1”) and Weight 50–100 kg (110–220 lbs). Each product page includes specific recommended height and weight ranges. If you are unsure, contact us before ordering.

Do you offer custom sizing?
Yes. We offer custom sizing for very tall or short performers, special body proportions, or team-specific requirements. Simply contact our support team with your height and weight.

Do you offer custom mascot costume design?
Yes! Mascotsmall specializes in custom mascot costumes. We can create mascots based on your logo, brand character, sketches, reference images, or existing mascots needing upgrades. Our service includes design confirmation, production, and quality inspection.

How long does a custom mascot take to make?
Custom mascot production typically takes 7–20 business days for production, plus shipping time depending on the destination. We will confirm timelines before production begins.

Do you ship internationally?
Yes. Mascotsmall ships worldwide, including the United States, Canada, Europe, Australia, and the Middle East. We work with reliable international carriers to ensure safe delivery.

How long does shipping take?
Estimated delivery times are: United States (5–15 business days), Europe (7–15 business days), and other regions (7–15 business days). Once shipped, you will receive a tracking number via email.

What if the costume arrives damaged or incorrect?
If there is a manufacturing defect, shipping damage, or an incorrect item sent, please contact us within 48 hours of receiving the item. We will provide a replacement or solution promptly.

Do Mascotsmall mascot costumes come with a warranty?
Yes. All Mascotsmall mascot costumes are covered by quality assurance. We stand behind our products and will assist if any quality-related issues occur under normal use.

Can I return the costume if I don’t like it?
Due to the nature of mascot costumes, returns are accepted for unused, standard products. Custom-made costumes are non-returnable. Please contact our support team before initiating any return.

Why are Mascotsmall prices reasonable?
Mascotsmall offers factory-direct pricing, which means no reseller markups, no unnecessary branding costs, and better materials for the price. You get professional-grade quality at a fair price.

Are cheaper mascot costumes the same quality?
Low-cost costumes often use thin foam that deforms quickly, have poor ventilation, and lack durability. Mascotsmall costumes are designed for long-term performance, making them more cost-effective over time.

How do I clean a mascot costume?
Body suit: Hand wash or gentle machine wash (cold water). Head: Spot clean only (do not fully submerge). Always air dry only; do not use dryers or high heat.

How long do Mascotsmall mascot costumes last?
With proper care, our costumes can last several years, even with frequent use across multiple seasons and events.

How can I contact support?
You can reach us via our website contact form, email support, or online chat. Our team typically responds within 24 hours on business days.

Can I get help before placing an order?
Absolutely. We encourage customers to contact us before purchasing if they have any questions about sizing, design, or delivery to ensure you order the right costume the first time.